SHOP FAQ'S

Got a question? Check out our frequently asked questions! We just might have your answer.

Do you accept returns or refunds?

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Unfortunately, due to the nature of most of our products, we do not accept returns for ANY of our toys once they have been delivered.

In the case of refunds. If there is a defect or if we made an error on your order (meaning you received the wrong package, or there is a configuration error on your toy), please reach out to us immediately through our support page here , or you can contact us via e-mail (support@allnight.toys) and we will take care of the issue.

One if the more common mistakes that customers make is placing an order for a toy that is either too big, or too small. Please be sure to pay close attention to the dimensions of the toy you're ordering as we do not honor refunds at all for orders where the toy's size was misjudged.

I placed or received an order and have a problem. Where do I report this?

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If you made an error on your order, please reach contact us via our support page here , or reach out to us via e-mail (support@allnight.toys) and we will resolve the issue.

If you received an order, please be sure to thoroughly inspect your new toy before removing it from the sealed packaging. If you notice an issue with your toy, please contact us within 72 hours of the delivery of your toy and we will resolve any issues as the toy may be subject to a full refund, a partial refund or a replacement.

We will only honor items that are defective or if we made an error on your order.

Are items packaged discreetly?

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Absolutely! All of our items will be packaged in plain brown boxes, labled from A.N.T. LLC. However, inside the box is when the fun starts!

How fast do you ship?

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For items that are currently in stock (not custom), we will ship same or next day after you order! However, for customs, it may take 1-2 weeks of manufacturing time to get your custom made before shipment.

Who do you ship with?

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We will only ship with USPS with domestic orders. However, for international orders, we are now shipping with only UPS or FedEx.

Do you sanitize before shipping?

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Absolutely! All toys are thoroughly hand washed. However, we still recommend to give it one more boil in soapy water, or, another thorough hand washing. We use Dawn dish soap, and recommend you use that as well.

Do you offer custom color / firmness toys?

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Yes! Check the "Custom Dildos" tab for our custom toy slot availability.

Also if you're interested in a custom, don't forget to also check out the "Custom Toy Add-Ons" tab for additional options we may have for your custom ordered toy.

For more general information on custom orders. Check out the "Custom Orders" tab under Shop Info.

What firmness options do you offer?

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We generally pour all of our toys in Soft Firmness (00-30 on the ShoreOO scale).

However, if you order a "custom dildo", you will have additional firmnesses you can choose from.

We also offer:
- Medium Firmness (00-50)
- Firm (A10)

The custom pour style I want is not listed?

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Unfortunately, if the pour style you're looking for is not currently listed, that means we currently do not offer that pour style. Though, if you have any questions about them, please don't hesitate to reach out as it may be something we will offer in the future.

What is an "Attachment Hole" ?

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Attachment holes are holes places in the base of the toy, designed to allow the toy to be used with vac-u-lock style adapters.

These are not offered in Small or Medium sizes and start in Large and bigger. If you see a listing that is Small or Medium but it says it has an attachment hole, please reach out to let us know.

Not all Large and bigger listings have Attachment Holes, please confirm in the listing details that it does before ordering.

How do I use and care for an attachment hole?

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Before using the attachment hole with various third-party attachments, be sure to use with a little bit of lube or dish soap, then slowly slide the toy down your attachment.

Once done, carefully lift and wiggle up your toy. Be sure to rinse out the attachment hole, then set the toy on it's side on a towel to let the hole dry.

What is the best lube to use with your toys?

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We highly recommend any water based lube. However, if you want the most slick, most bang for your buck lube, we highly recommend K-Lube!